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Decorating Christmas Tree


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  • What is Holy City Christmas?
    Holy City Christmas is an immersive walkthrough Christmas event where guests journey through detailed rooms at the North Pole. On this magical journey, guests will have interactions with jolly characters, receive gifts and treats along the way, and meet Santa himself! We even have snow, a Christmas train, and more!
  • Who is this event for?
    Holy City Christmas is a magical event tailored to children and families with children. Scrooges not welcome!
  • Are strollers permitted inside the attraction?
    Yes, strollers are permitted inside the attraction.
  • What happens in inclement weather?
    Due to the outside nature of our event, and for the safety of our team and guests, we do not operate in the rain. If the event is postponed or canceled due to rain, your tickets will be valid for any other of the remaining event nights!
  • Are pets/animals allowed?
    Pets/Animals - with the exception of credentialed Service Animals - are NOT permitted.
  • Is there a long wait/line?
    We use a virtual queue system which allows you to hang out at Holy City Brewing while you "wait in line" so that you are not standing in a long time for any period of time!
  • Any other questions?
    Please email and we will respond as quickly as possible.
  • Are tickets free for youngsters?
    Tickets for the walkthrough experience are free for children 2 y/o and under. If you are interested in riding the Christmas Train, a ticket is a required for all passengers.
  • Are tickets required for everyone?
    Tickets are required for everyone except for children 2 y/o and younger.
  • Can I buy tickets for the Christmas walkthrough on-site?
    Yes you can! However, we do encourage you to purchase tickets online in advance to ensure your spot. We use timeslots, which do sell out on busy nights.
  • What's the difference between General Admission and VIP?
    General Admission includes entry into the Christmas walkthrough experience featuring jolly characters, immersive rooms, fun photo opps, free gifts and treats along the way, and a meet & greet with Santa! VIP tickets include everything mentioned above PLUS: - Expedited entry into the event - Professional digital photo with Santa - Children receive a special toy directly from Santa himself! - S'mores Kit to be used at the fire pits on-site - BEER or Root Beer (for under 21) from Holy City Brewing
  • Can I upgrade my General Admission tickets to VIP tickets?
    Yes! You may do so on-site at our Ticketing Tent.
  • Is the Christmas Train included with my VIP ticket?
    Christmas Train rides are not included in the VIP ticket, but are available as an addon option. Tickets for the Christmas Train can be purchased in advance or on-site!
  • Can I purchase Christmas Train tickets on-site?
    Yes! Tickets to the Christmas Train are available on-site at our Ticketing Tent.
  • Are any discounts offered?
    Discounts are offered for Military, First Responders, and Educators. Please contact us directly to find out how to receive your discount if any of these apply to you/your family!
  • Can I purchase my professional photo with Santa on-site?
    Yes! You can add the Professional Photo with Santa on-site at our Ticketing Tent or at the Gift Shop.
  • What forms of payment do you accept?
    We accept all major credit cards and cash.
  • When will my photo with Santa be available?
    Typically photos are available for download within 48 hours of attending the event.
  • How do I access my photo with Santa?
    After 48 hours (may be longer depending on demand), you may access the online gallery using the Access Code provided to you at the event. Click Santa Pictures on the menu to find out more.
  • Can I take my own photos?
    Yes! There are tons of photo opps throughout to capture those magical moments throughout the attraction!
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